Personified Contact Connections (The Contact Form 28.03)

Dearest You,

Are you going to be busy in a meeting, so it is best to reach you via email?

Or

Are you going on a trip, so it is best to reach you via a call?

What is your communication preference, today?

Now: What are your customers/clients’ communication preferences?

This is about placing the “contact” back into the form, and building upon the journey and sometimes rejuvenation and re-invigoration  are required to create the change which is and has always being envisioned.

The journey has always being about continuously learning, understanding and growing. I believe in value and I love challenges – more especially arising to the occasion, and create opportunities!

The Contact Page is there for “one” to contact “another” – Right? Sometimes there is form provided and sometimes there is an email address provided (especially the like email@brand.com for connecting and provision of service and retention delivery amongst all channels/sections/and departments of the brand).

In the world of Instantaneously, if a brand wants a prioritize turnaround time of within 15 minutes (optimistically!) in regards of responding to a query, experience, situation and providing feedback having a general form or providing an general email address is not going to cut it, as there is a delay in activating the request and providing the greatest level of retention and service.

If a customer completes a contact form and provides both their email and mobile number – which is their personal preferred current method of being contacted? What if a potential customer provides their email and mobile number and is only going to be accessible via email and then a call is made – Is the basing attributed? That potential customer is not interested!

If Alex; provided both her email and mobile number and only going to be accessible via calls, then email is sent to her!

If Kash; provide both his email and mobile number and only going to be accessible via email, then a call is made!

Presenting the Personified Contact Connections (The Contact Form 28.03) ©

The values are envisioned by:
To create direct-feedback to the respective department.
To support the retention capacity.
To enable prompt action (from the time the email is received, read, and responded to with feedback). To (positively) influence the experience of the customer.

Acquire your copy of the Personified Contact Connections (The Contact Form 28.03) © via: https://drive.google.com/file/d/0BxufdrvxqCyodzhWS2Z3Yk1CcVU/view?usp=sharing

Salute

Kash.KXG

Kash

“Aspire to Inspire

Live to Dream

Envisioning the Vision and the Opportunities.”